The customer reviews for the Amazon Kindle Fire have been a mixed bag so far. Some claim to love it, and others have an issue with its small screen, slow connectivity and the lack of the ability to hide porn from their wives. Usability expert Jakob Nielsen recently slammed the device's "fat-finger" problems and slow screen updates.
"7-inch tablets have either a glorious future or will fail miserably. I doubt there's a middle path in their future," Nielsen wrote in his report.
While some of Nielsen's criticisms mirror some customer complaints, his concerns over programmers not designing content for 7-inch tablets doesn't really add up for the Kindle Fire. Unlike other failed tablets with barren app stores, the Kindle Fire already offers thousands of apps, movies, games, music and books through Amazon.com.
The Kindle Fire is so important to Amazon's future that the company is losing money on each device. Like video game consoles, Amazon hopes to make its money back on content like renting movies and selling virtual books. The customer complaints have not fallen of deaf ears, and Amazon has promised its first OTA update to address the issues in a few weeks.